Refund & Returns Policy

Store Name: Tools World
Website: toolsworlld.com
Company: FIDELIDAD DIGITAL BUSINESS LLC
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Refund & Returns Policy

Store Name: Tools World
Website: https://toolsworlld.com
Company: FIDELIDAD DIGITAL BUSINESS LLC

Refund & Returns Policy

At Tools World, customer satisfaction is our priority. This Refund & Returns Policy explains how returns, refunds, and exchanges are handled for purchases made on our website.

By placing an order, you agree to the terms outlined below.

Returns

We accept returns within 30 days from the date of delivery.

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition in which it was received

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

Certain items may be non-returnable, including but not limited to:

  • Digital products or downloadable items

  • Gift cards

  • Clearance or final sale items

  • Products that show signs of use, damage, or alteration

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days, depending on your payment provider or bank

Please note:

  • Original shipping costs are non-refundable

  • If the return is due to customer error (wrong item ordered, change of mind), return shipping costs are the customer’s responsibility

Exchanges

We only replace items if they are:

  • Defective

  • Damaged upon arrival

  • Incorrectly shipped

If you need an exchange, please contact us with your order details and a description of the issue.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:

  • Your order number

  • Photos of the item and packaging

We will evaluate the issue and provide a replacement or refund at no additional cost.

Cancellations

Orders may be canceled only if they have not yet been processed or shipped.
Once an order has been shipped, it can no longer be canceled and must follow the return process.

Chargebacks & Disputes

We encourage customers to contact us first to resolve any concerns before initiating a chargeback or payment dispute.
Unauthorized or fraudulent chargebacks may result in account restrictions.

Contact Us

For questions regarding refunds, returns, or exchanges, please contact us through our website:
toolsworlld.com
support@toolsworlld.com

Policy Updates

Tools World reserves the right to update or modify this Refund & Returns Policy at any time.
Changes will take effect immediately upon being posted on this page.